REFUND AND RETURN POLICY

Refund & Return Policy

Effective Date: July 29, 2025
Last Updated: July 29, 2025

At Cordeo, we strive to provide valuable digital content, services, and wellness tools that meet your expectations. This Refund & Return Policy outlines the terms under which refunds or returns may be granted.

1. Digital Products & Services

This includes:

• eBooks, guides, or course PDFs

• Online consultations or webinars

• Downloadable wellness resources

• Memberships or subscriptions

🚫 Non-Refundable
Due to the digital nature of these products, we do not offer refunds once the content has been accessed, downloaded, or delivered. This policy is in place to prevent misuse.

✅ Exceptions
We may offer a refund or partial credit only if:

• You are charged in error (duplicate transaction)

• The product/service is not delivered due to a verified technical fault on our part

• You cancel a live consultation at least 24 hours in advance

To request a refund for an eligible case, please contact us at:
📧 cordeohealth@gmail.com within 7 days of the transaction.

2. Physical Products (If Applicable in Future)

If we introduce shippable wellness tools or merchandise, this section will apply.

• Return Eligibility: Returns accepted within 10 days of delivery, provided the item is unused, undamaged, and in original packaging.

• Non-Returnable Items: Personal care items, opened consumables, or customized merchandise.

📦 Return shipping costs are the customer’s responsibility unless the item is defective or incorrectly delivered.

3. Courses & Subscriptions

If you purchase access to a paid course or learning module:

• No refunds for completed or partially completed courses.

• For annual/monthly subscriptions, you may cancel auto-renewal anytime from your dashboard. No partial-period refunds will be issued.

4. Cancellations

• Digital Consultations: Can be cancelled or rescheduled up to 24 hours before the scheduled time. Late cancellations are non-refundable.

• Workshops or Webinars: You may request a refund only if cancelled by Cordeo or if you report technical inability to attend (with proof).

5. Processing of Refunds

• Approved refunds will be processed within 7–10 business days to the original payment method.

• You will receive confirmation via email once the process is complete.

6. Contact Us

If you believe your situation qualifies for a refund or return under the above terms, please contact our support team:

📧 cordeohealth@gmail.com

Include:

• Full name

• Date of purchase

• Description of the issue

• Screenshot or proof (if applicable)

7. Affiliate Product Purchases

Cordeo occasionally recommends or links to third-party products and services through affiliate partnerships. If you choose to purchase through those external links:

• The transaction is between you and the external seller.

• Cordeo does not control, manage, or fulfill these orders.

• We are not responsible for refunds, returns, delivery, or customer support related to affiliate products.

Please refer to the respective vendor’s terms and policies before completing your purchase.